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1. None

These terms apply when you book a camping cabin, Valle Hus, a camping pitch, a tent pitch or a motorhome stand with Valle Camping AB · Company reg. no. 559233-7868, and to add-ons such as the sauna, SUP and bicycles. They apply both when you book as a private individual and when you book for a company, an association or another organisation. Where the terms differ, this is stated clearly. What is stated in the booking confirmation, or what we have agreed in writing, takes precedence over these terms. The Swedish text is the legally binding version.

The terms on booking, payment, changes and cancellation apply to bookings made directly with Valle Camping AB, at vallecamping.se, by telephone, by email or on site. If you booked through another booking site, for example Booking.com, Airbnb or Expedia, that site's terms apply to payment, changes, cancellation and refunds, and you should contact that site. The other terms, including those on arrival and departure, cleaning, pets, house rules, additional charges, liability and termination, apply to everyone staying with us, however you booked.

Differences between private individuals and companies or organisations

• Cancellation protection can only be bought by private individuals.
• Invoicing is only available to companies and organisations.
• Companies and organisations may reduce the number of guests free of charge up to 28 days before arrival.
• A separate cancellation scale applies to companies and organisations for the number of units booked.

2. Booking and payment

The booking is paid in advance and becomes binding for both parties once it is paid. Payment must reach us by the date stated in the booking confirmation. If you do not pay in time, we have the right to cancel the booking, and the cancellation rules then apply. Check the confirmation and tell us within 24 hours if anything is wrong.

When you book, we need your name, address, phone number, email address, arrival and departure dates, number of guests and registration numbers for any vehicles that will be on site. Guests who are not Swedish citizens are required by law (PMFS 2015:6) to complete a registration card and show valid identification on arrival. For married couples and families, only one adult needs to complete the card. Foreign nationals who are permanently resident and registered in the Swedish Population Register are exempt (PMFS 2015:6, Section 2). Registration cards are kept for three months.

3. Service fee

Every booking includes a service fee of SEK 79. It is not refunded. If you pay by invoice, an invoice fee of SEK 50 is added, as handling invoices requires more work.

4. Payment methods

• Card (Visa, Mastercard and others) when you book online, and on site on arrival without a booking.
• Swish for accommodation on arrival without a booking and for purchases on site, for example sauna, charcoal and kiosk.
• Cash, Swedish kronor only and only on arrival without a booking.

Companies and organisations may, once approved, pay by invoice. The booking then becomes binding when we have sent the booking confirmation. A deposit of 25 per cent is invoiced at the time of booking, and the remainder must be paid no later than 30 days before arrival. No booking is finally confirmed until the deposit has been paid. Payment is due no later than 10 days after the invoice date unless otherwise agreed in writing. In the event of late payment we charge a reminder fee in accordance with the law and interest in accordance with the Swedish Interest Act, unpaid invoices may be passed to debt collection, and a booking that is not paid on time is treated as a cancellation. We may carry out a credit check before approving payment by invoice. We need the organisation's name, registration number, contact person and invoicing address, and the person booking must be authorised to represent the organisation. Bookings by invoice are made by telephone or email.

5. Cancellation

Cancellation is made by telephone (+46 511 621 09) or email (info@vallecamping.se) and is only valid once we have confirmed it by email.

Without cancellation protection: if you cancel more than 28 days before arrival, you get back what you have paid, less the service fee. If you cancel later, nothing is refunded, and we have the right to charge the agreed amount that has not been paid.

With cancellation protection (SEK 265 per booked unit):

• Up to 14 days before arrival you can cancel or rebook without giving a reason. Rebooking is to dates within the same calendar year and subject to availability. If you cancel, you get back the booking amount minus the cancellation protection and the service fee.
• From 14 days before arrival and until 6 pm the day before arrival you can cancel if you yourself, someone else in the booking or a close relative suffers acute illness, an accident or a death that means the trip cannot be made. Close relatives means spouse, cohabiting partner, registered partner, children, grandchildren, parents, grandparents and siblings. The cancellation must be made before the stay begins. The certificate must be issued by a licensed doctor and show that the illness or injury prevents the trip, or be a death certificate or equivalent. It must reach us by email no later than 14 days after the cancellation, otherwise we make no refund. You pay the cost of the certificate yourselves. We treat the certificate confidentially, use it only to assess the cancellation and delete it when the matter is closed. You then get back the booking amount minus the cancellation protection and the service fee.
• After 6 pm the day before arrival nothing is refunded.

Refunds are made within 4–7 banking days after a confirmed cancellation. Cancellation protection and service fee are never refunded.

The rules apply to the whole booking, that is the accommodation and all add-ons such as the sauna, SUP, bicycles, final cleaning and electric car charging.

The following applies to companies and organisations. The number of guests may be reduced free of charge up to 28 days before arrival. The number of units booked, or the whole booking, may be cancelled free of charge up to 90 days before arrival. Between 89 and 29 days before arrival, 50 per cent of the price of the cancelled units is payable. From 28 days before arrival, and for guests who do not turn up, the full price is payable. The deposit is not refunded on cancellation later than 90 days before arrival, and the service fee is never refunded. Companies and organisations cannot buy cancellation protection. The rules apply to all services in the booking, including the sauna, SUP, bicycles, final cleaning and electric car charging.

6. Changing a booking

You can change the booking once free of charge up to 28 days before arrival, subject to availability. Contact us by telephone or email.

7. Early departure

If you go home earlier than booked, nothing is refunded unless we have agreed otherwise.

8. Arrival and departure

Camping cabins and Valle Hus: from 4.00 pm on the day of arrival until 11.00 am on the day of departure. Camping pitches, tent pitches and motorhome stopover pitches: from 3.00 pm until 12 noon. If you leave the accommodation later, we charge a new daily fee according to the current price list.

During periods when reception is closed, check-in is self check-in following the instructions you receive before arrival. A camping pitch can be booked for a maximum of 14 consecutive nights.

9. Cleaning

Shortcomings in the cleaning on arrival must be reported immediately, at reception, by telephone or via the QR page in your accommodation, so that we can put them right. If you report only after the stay, we cannot correct the fault, and this may affect your right to compensation.

The person who made the booking is responsible for the accommodation being cleaned according to the cleaning instructions before departure. Inadequate cleaning is charged at SEK 800 per camping cabin and SEK 3,000 for Valle Hus. Final cleaning is bought together with the booking, and then you only need to wash up, put the rubbish in the designated place and put things back in order.

Washing up and rubbish are not included in the final cleaning. You take care of those yourselves before you leave.

Cleaning. The cleaning charges in Cleaning apply per booked unit, even when a group books several.

10. Pets

On camping pitches, tent pitches and motorhome stopover pitches, pets are welcome at no extra cost. In camping cabins, pets are allowed if they are registered when booking and the pet fee is paid, because the cabin is cleaned extra afterwards. In Valle Hus, pets are not allowed. A pet that is not registered in a camping cabin, or that is brought into Valle Hus, is charged the full cleaning fee, at least SEK 800.

11. Age limit

The person making the booking must be at least 18 years old. Everyone in the party must be at least 18, except children travelling with a parent or guardian. We may check identification on arrival, and if the age limit is not met, the cancellation rules apply. Organised groups with leaders may be granted an exception by agreement.

12. House rules and the guest's responsibility

When you book, you accept our house rules and undertake to follow them. The person making the booking is responsible for ensuring that everyone in the party, in all accommodation included in the booking, and your visitors know the rules and follow them. If you book for a company or an organisation, the organisation has the same responsibility for everyone in the group, whether they are employees, members, participants or visitors, and for any damage and costs the group causes. If the rules are not followed, we may charge the additional fees in the table below, claim compensation for damage, and terminate the agreement with immediate effect, either for the accommodation concerned or for the whole booking. How the final payment is then calculated is set out further down in this section.

Charges under this clause must be paid within 10 days of the invoice date.

If the agreement is terminated with immediate effect, we may close the accommodation and move your belongings. We then calculate what you are to pay at the daily price for the time you have stayed, less estimated damage, and refund the difference within 10 days.

Disturbances from other guests must be reported immediately to reception or by telephone. We are not responsible for other guests' behaviour, but we do what we can to make the disturbance stop. What we do not learn about during the stay we cannot remedy, and it may affect your right to compensation afterwards.

Read the house rules →

13. SUP, bikes and other equipment

For bikes you sign a separate rental agreement when you collect the bike, and that agreement applies to the bike hire. For SUP the following applies. Anyone who hires a SUP must be at least 18 years old and is responsible for everyone who uses the equipment. Everyone who paddles must be able to swim and be fit to paddle safely, and a life jacket, which is lent out with the board, is strongly recommended. The person hiring is responsible for the equipment being used carefully and according to the instructions.

Check before use. Before you use hired or borrowed equipment, you must look it over and check that it is intact and working, and that what should come with it is there, for example paddle, life jacket and fin on the SUP board. If anything seems wrong, broken or missing, do not use the equipment but tell us first, at reception, by telephone or via the QR page. This also applies if something breaks or begins to work poorly while you are using it. Damage that existed before you took over the equipment and that you have told us about is not charged to you.

The sauna. Before you light the fire, check that the stove, the chimney and the jetty look intact and that nothing flammable lies near the stove. Use only the firewood that is at the sauna and follow the instructions on site. If anything seems wrong, do not light the fire and tell us.

Liability. Valle Camping is not liable for injury to persons or damage to property that arises because equipment is used even though a fault has been discovered, because it is used in a way other than it is intended for, or because the instructions, terms or house rules have not been followed. The person hiring pays for damage to the equipment that arises in such cases. Damage to or loss of the equipment is compensated according to House rules and the guest's responsibility.

The bathing spot has no lifeguard, and adults are responsible for the children at the water. We are not liable for damage that arises because instructions or rules have not been followed. For damage caused by faults or negligence on our part, we are liable according to law.

14. Force majeure

We are not liable if the stay cannot be carried out because of obstacles beyond our control that we could not have foreseen, for example war, natural disaster, labour dispute, a prolonged interruption of water or electricity, or fire. Both parties then have the right to withdraw from the agreement, and we refund what you have paid less the value you have already received, for example the service fee. Other costs you have had are not compensated.

Decisions by authorities. If a decision by an authority prevents the stay, for example a ban on gatherings, we refund what you have paid less the service fee, but do not compensate any other costs.

15. Right of withdrawal

The Swedish Distance Contracts Act (2005:59) does not apply to contracts for accommodation and leisure activities for a specific date. You therefore have no right of withdrawal when you rent a cabin, house or pitch with us.

16. Complaints and disputes

Complaints are made directly to us on +46 511 621 09 or info@vallecamping.se, as soon as possible so that we can put the fault right. A fault that is not reported during the stay cannot be remedied by us, and it may affect your right to compensation. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).

If you are a private individual you can turn to the Swedish National Board for Consumer Disputes (ARN). Disputes with companies and organisations are settled by a general court.

17. Personal data and camera surveillance

Valle Camping AB is the data controller for the information you provide when booking, and we process it according to our privacy policy. Parts of the site are under camera surveillance. The cameras do not record sound, and recordings are deleted after 72 hours. The signs at the monitored areas have a QR code to the full information.

18. Contact and validity

Valle Camping AB, Skärv Per-Larsgården 2, 532 92 Axvall, Sweden. Telephone +46 511 621 09, info@vallecamping.se, www.vallecamping.se.

The terms apply to bookings made from 1 January 2027. For bookings made earlier, the terms that applied when the booking was made apply.

19. Special terms for companies, associations and groups

When the booking is made by a company, an association or another organisation, clauses 1–17 apply with the additions and exceptions stated here. What is stated in the booking confirmation or what we have agreed in writing takes precedence over these terms.

Booking. Group bookings are made by telephone or email. When booking we need the organisation's name, organisation number, contact person and invoice address.

Payment and invoice. Groups normally pay by invoice, with payment no later than 10 days after the invoice date unless otherwise agreed in writing. Card, Swish or cash are also possible by agreement. For late payment we charge a reminder fee according to law (currently SEK 60) and penalty interest according to the Swedish Interest Act. Unpaid invoices may be passed to debt collection, and a booking that is not paid in time is treated as a cancellation. We may carry out a credit check before we approve payment by invoice.

Service fee. For group bookings the service fee is SEK 129 per booking, because booking and invoicing require more administration. It is not refunded.

Cancellation and changes. The same rules as in clauses 4 and 5, but cancellation protection does not apply to group bookings. The number of guests can be reduced free of charge up to 28 days before arrival. After that you pay for the number booked.

Responsibility. The person who books is responsible for everyone in the group, whether they are employees, members, participants or visitors, and for everyone following the terms and house rules. The person who books is also liable for damage and costs caused by the group.

Cleaning. The cleaning charges in clause 8 apply per booked unit, even when a group books several.

Decisions by authorities. If a decision by an authority prevents the stay, for example a ban on gatherings, we refund what you have paid less the service fee, but do not compensate any other costs.